The following excerpt is from The Columbian concerning the newest expansion of PeaceHealth Southwest’s Patient Services, as explained by our Patient Services Manager, Emily Pelts:

“We can focus on providing a great customer service experience because that’s what we’re here to do rather than having the nursing team having to complete an additional task that isn’t in their area of specialty,” Pelts said. “It’s great that we’re able to have that face-to-face patient contact.”